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Why Choose Refapp for Digital Reference Checking?

Written by Emelie Dahl | 4/2/25 1:37 PM
 

 

Digital reference checking is a game-changer in recruitment. But not all solutions are created equal. Here’s what makes Refapp unique, and why it's the go-to choice for organizations looking for an efficient, smooth, and secure way to evaluate candidates, prevent mis-hires, and make confident hiring decisions.

1. Automated Workflows and Streamlined Management

Refapp makes reference checking as easy as possible with features such as:

  • Automated outreach and reminders to ensure candidates submit their references and that references complete the process on time.
  • Smart calendar scheduling for reference calls, if preferred. References can verify their identity through services like BankID.
  • User permissions and sub-accounts for large organizations.
  • Let references respond at their convenience, no scheduling conflicts or delays.

2. Seamless Integrations With ATS and Assessment Providers

Refapp integrates with all major applicant tracking systems (ATS) and several leading assessment frameworks. This means you can:

  • Initiate reference checks directly from your recruitment workflow.
  • Use reference questions aligned with your assessment provider’s competency models.
  • Access completed reference reports directly within your ATS.
Learn more about our integrations and partners.

3. Role-Specific Questionnaires and Candidate Benchmarking

Refapp offers a unique advantage through Refapp Insights, a library of role-specific question templates combined with powerful benchmarking functionality. With this feature, you can:

  • Gather relevant and reliable insights tailored to the specific role
  • Compare candidates with others who have applied for similar positions
This gives recruiters a data-driven, objective, and contextual evaluation of each candidate’s performance, providing valuable input for making the right hiring decision.

Learn more about Refapp Insights.

4. Identify Counterproductive Work Behaviors

Refapp’s library of research-backed questions helps identify potential risk behaviors. Does the candidate demonstrate conscientiousness? Any history of misconduct or unexplained absences?

This kind of information often doesn’t surface during interviews or background checks, but it’s essential for protecting your organization from costly mis-hires.

5. Best-in-Class Security and Compliance

Our platform is trusted by multinational corporations, government agencies, and public sector organizations with strict IT security and GDPR requirements, and is designed to support robust compliance and data protection needs regardless of geographic location.

We offer:
  • End-to-end encryption and secure data storage
  • Reference verification via BankID, Freja ID, Vipps, Mobile Pay, MitID, FTN and more
  • Single Sign-On (SSO) support
  • Automated fraud detection using IP, phone, and email analysis
  • A security clearance module based on the Swedish Security Service’s (Säpo) official guidelines for personnel security
  • Annual penetration testing by external security experts

6. Full Flexibility and Brand Customization

With Refapp, you can customize candidate and reference communication to reflect your brand’s voice and visual identity.

This strengthens your employer brand, enhances the candidate experience, and offers opportunities to attract future talent or even new clients.

7. Support for International Recruitment

Refapp supports over 30 languages, making it easy to conduct reference checks across borders, no matter where your candidates and references are located.

8. Lead Generation Through the Hiring Process

For many businesses, reference conversations can also be an opportunity to expand their network or generate new business. Refapp includes a unique feature that allows you to gather contact details from references, opening the door to potential leads and partnerships.

9. Dedicated Customer Success and Rapid Support

You’re never on your own with Refapp. We provide:

  • A dedicated Customer Success Manager to help you get the most from the platform
  • Analytics and insights to help you optimize your processes
  • A responsive support team available via email or phone, ready to assist whenever you need it

10. A Trusted Partner With Research at the Core

Refapp has been pioneering digital reference checking since 2017. With a strong foundation in recruitment and HR tech, we offer a stable, experienced, and innovative solution backed by ongoing research and development.

Our dedicated R&D team includes an in-house researcher, ensuring our features are always grounded in science and best practices.

With 30 team members specializing in recruitment, technology, and business development, we’re committed to delivering industry-leading service and support—always.

Explore the latest research in reference checking.

What Our Customers Say🧡

Refapp is the market leader in digital reference checking, used by over 1,500 organizations globally, from large enterprises and public institutions to agile startups and mid-sized companies across industries.

See customer stories to learn how Refapp helps save time, reduce hiring risk, and make better recruitment decisions.

Ready to Elevate Your Hiring Process?

Book a demo today or try Refapp free for 14 days to see how we can help you level up your recruitment!

 
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